What if someone damages or doesn’t return my item?

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When you list an item you can enter a security deposit against the item. That money is paid to us and we hold onto it until the transaction is finished, we will then send you an email to ask if the item has been returned in its original condition if you say that all is OK we will pay you the lend income that you are due and we will refund the security deposit to the borrower.  If you are not happy then please let us know ASAP and we will investigate the matter on your behalf.

We understand that this is a really important element for you so we have put together an easy to read infographic which details our 5 Step security process, you can read this clicking here.

Jul 6, 2017
Lee Stewart
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